Every email is read and responded to by a real person from our team — we don’t use automated replies. We aim to respond within 12 hours, depending on our workload.

You can contact us via filling out the Contact Form on our site OR message us via WhatsApp.

Securing Your Booking
To confirm your booking, a deposit payment is required. We’ll send you a secure link to make this payment.

Payment of Balance
The remaining balance is due in cash on the day of your booking. We accept any equivalent currency.

Note: If you prefer to pay the balance by debit or credit card, please be aware that your bank may apply additional fees, including commission and exchange rates. To avoid these extra charges, we recommend bringing cash.

After the Deposit
Once your deposit is paid, your booking is confirmed! Simply arrive at the agreed pick-up point on time — with your bags — and you’re all set.

Cancellations, Refunds
We Do Not Cancel Confirmed Bookings — But You Can.
You are free to cancel any service you’ve booked. However, cancellation does not automatically entitle you to a refund. Please review the criteria below:

Refund Eligibility
–Standard Services:
Full refund (minus admin fee — minimum 50% of deposit) if cancellation is requested at least 2 days before the service or excursion date.

No refund if cancellation is requested less than 2 days before the scheduled service.

–Private Boat Hire:
Cancellation must be made at least 10 days before the booking for a refund (admin fee applies).
Due to the commitment made to boat owners, cancellations within 10 days will not be refunded.

–Health-Related Cancellations:
In case of a last-minute health issue, a hospital doctor’s note is required for a 50% refund of the deposit.

Note: Hangovers are not considered a valid medical reason.

–Weather or Natural Events:
If bad weather or other natural barriers prevent your excursion, we will offer alternative dates or services.
If none are suitable, you may cancel and receive a full refund.

If You’re Late or Don’t Show Up
–Punctuality Is Required:
You must be on time and at the agreed pick-up location.
A delay longer than 15 minutes is considered unreasonable. The driver or guide may leave without you to avoid delaying other guests.

–If You’re Late:
If you contact us after the vehicle has departed, a minimum fee of £35 may apply to send the vehicle back, only if it’s still available and not en route with other guests.

If we are unable to send the vehicle back or if the service cannot proceed, no refund will be issued.

–If You Don’t Show Up or Contact Us Hours Later:
The service may not be provided depending on availability.

No refunds will be issued, and additional charges may apply if you still wish to proceed with the booking.